Bob's Discount Furniture - horrible service

We purchased an ottoman to go with a couch and love seat we already had in our home. We bought one at Bob's because it matched our set. Upon arriving at our house, we immediately realized the height of the ottoman was 6-8 inches taller than our couch; and that was very uncomfortable. So I immediately wrote to customer service, as it was closed at night to go in. The next morning I called customer service. I was told they could do nothing but give me a store credit. I had the ottoman in my possession for less than 12 hours!!! So, after work, I spoke to customer care at the Scarborough, Maine store and drove there. My husband came because it was getting dark and you never know what kind of people are out and about. It's good that he came! Bob's has very shady, unprofessional and lowlife people working in his "back garage-return station".

I am ABSOLUTELY DISGUSTED with Bobs furniture and the fact that they don't stand behind their sales. We will NEVER STEP FOOT IN THE STORE again and will tell everyone who asks to go elsewhere; Bedderrest, Rooms To Go, so many with similar prices but much higher quality staff and customer service. We had the ottoman in our possession for less than 12 hours (most of the time was overnight/sleeping). When we asked to return the BRAND NEW NEVER BEEN USED ottoman, we were told there are no returns ever and were given a store credit minus the $48.00 we paid on top of the ottoman since we had to get it delivered. The people we dealt with were unprofessional, rude, and we were sent to deliver it in the dark area out back... And one guy at the "back garage" smelled of marijuana. Disgusted!

Before we even left the property, the rude, marijuana smelling guy had placed the ottoman BACK ON THE FLOOR to resell. What a SCAM!!! Bob's does NOT stand behind his stuff. Never again will I purchase anything from him. He is a crooked businessman and hires many employees to do his dirty work and - essentially - steal money from others. What a disgrace! To me, it wasn't about the money, although I'm not happy to throw $280 out the window to a loser. It is the principle of the matter and having had it for less than 12 hours and never ever used it. I feel sorry for anyone who admits to working for this company. There are other legitimate and fair businesses out there. For a $280 ottoman, they have disgusted us to the point of never returning again. Instead of customer satisfaction, Bob's customers are never served with respect and appreciation. Pathetic excuse for a businessman!

For more Information please visit: - https://www.consumeraffairs.com/furniture/bobs_discount_furniture.html?page=2

PC Richards - Service dept is very disappointing

We purchased an LG refrigerator from PC Richards 2 yrs ago, and purchased an extended warranty.First the freezer did not get cold enough.
We called service and a technician said it was the freezer relay, and he would order the parts. While waiting for the parts the refrigerator stopped working , we called for service again and they said it was the compressor and the part would be overnighted.

No parts showed up and PC Richards is in no hurry.We had to throw out over $200 worth of food and have been without a freezer and refrigerator for nearly 2 weeks.
Click on the link to know more: http://www.yelp.com/biz/p-c-richard-and-son-greenvale-2

Bob's Discount Furniture rejected waranty claim

I purchased a vanity desk in August 2013. The desk had a jewelry box built in and a lid that opened to the top. By January 2014, the lid became so misaligned that the lid would not close. In attempting to close the lid, the left hinge broke through the desk. I called to report a warranty claim on February 3, 2014 and was told that they would replace the desk since the desk would not be serviceable. I was instructed to submit photos, and did so the same day. After no response, I followed up to my warranty claim on March 15, 2014. The customer service rep dialed in an account manager as well and they "reviewed the photos". They told me that it appeared to be accidental damage and would therefore not be covered. I asked how a misaligned desk could be accidental damage. As I live alone, I know the desk did not experience anything beyond the normal wear and tear. I requested they send someone to investigate further as it would be immediately apparent that this was in fact caused by a manufacturer's defect and not accidental damage. They refused. After 5 minutes of arguing, it became apparent that they had no intention to remedy the situation. Now I am stuck with a $300 piece of trash that I have no use for. I am appalled by the lack of responsibility and customer service provided by Bob's. I will never shop there again.

To know more click link:- http://www.consumeraffairs.com/furniture/bobs_discount_furniture.html

Bobs Discount Furniture - NEVER EVER SIGN UP FOR BOB'S No Goofup PLAN

Never signup for Bob's discount furniture protection plan. When I bought my dining table the sales person told me anything happen to you furniture it will be covered. One of my Dining table chair leg broke and when I call them they said that “it is not covered” as breaking of chair leg is not an accident.

It is completely fraud. This protection is complete waste of money. No matter what ever is the cause of damage of your furniture "Guardian"(Protection plan agency) will tell you that it is not accident so you are not covered.

Never sign up for protection plan it is completely fraud.

To know more click link:- http://bobs-discount-furniture.pissedconsumer.com/