We purchased
an ottoman to go with a couch and love seat we already had in our home. We
bought one at Bob's because it matched our set. Upon arriving at our house, we
immediately realized the height of the ottoman was 6-8 inches taller than our
couch; and that was very uncomfortable. So I immediately wrote to customer
service, as it was closed at night to go in. The next morning I called customer
service. I was told they could do nothing but give me a store credit. I had the
ottoman in my possession for less than 12 hours!!! So, after work, I spoke to
customer care at the Scarborough, Maine store and drove there. My husband came
because it was getting dark and you never know what kind of people are out and
about. It's good that he came! Bob's has very shady, unprofessional and lowlife
people working in his "back garage-return station".
I am
ABSOLUTELY DISGUSTED with Bobs
furniture and the fact that they don't stand behind their sales. We
will NEVER STEP FOOT IN THE STORE again and will tell everyone who asks to go
elsewhere; Bedderrest, Rooms To Go, so many with similar prices but much higher
quality staff and customer service. We had the ottoman in our possession for
less than 12 hours (most of the time was overnight/sleeping). When we asked to
return the BRAND NEW NEVER BEEN USED ottoman, we were told there are no returns
ever and were given a store credit minus the $48.00 we paid on top of the
ottoman since we had to get it delivered. The people we dealt with were
unprofessional, rude, and we were sent to deliver it in the dark area out
back... And one guy at the "back garage" smelled of marijuana.
Disgusted!
Before we
even left the property, the rude, marijuana smelling guy had placed the ottoman
BACK ON THE FLOOR to resell. What a SCAM!!! Bob's does NOT stand behind his
stuff. Never again will I purchase anything from him. He is a crooked
businessman and hires many employees to do his dirty work and - essentially -
steal money from others. What a disgrace! To me, it wasn't about the money,
although I'm not happy to throw $280 out the window to a loser. It is the
principle of the matter and having had it for less than 12 hours and never ever
used it. I feel sorry for anyone who admits to working for this company. There
are other legitimate and fair businesses out there. For a $280 ottoman, they
have disgusted us to the point of never returning again. Instead of customer
satisfaction, Bob's customers are never served with respect and appreciation.
Pathetic excuse for a businessman!
For more Information please visit: - https://www.consumeraffairs.com/furniture/bobs_discount_furniture.html?page=2