Bob's Discount Furniture - horrible service

We purchased an ottoman to go with a couch and love seat we already had in our home. We bought one at Bob's because it matched our set. Upon arriving at our house, we immediately realized the height of the ottoman was 6-8 inches taller than our couch; and that was very uncomfortable. So I immediately wrote to customer service, as it was closed at night to go in. The next morning I called customer service. I was told they could do nothing but give me a store credit. I had the ottoman in my possession for less than 12 hours!!! So, after work, I spoke to customer care at the Scarborough, Maine store and drove there. My husband came because it was getting dark and you never know what kind of people are out and about. It's good that he came! Bob's has very shady, unprofessional and lowlife people working in his "back garage-return station".

I am ABSOLUTELY DISGUSTED with Bobs furniture and the fact that they don't stand behind their sales. We will NEVER STEP FOOT IN THE STORE again and will tell everyone who asks to go elsewhere; Bedderrest, Rooms To Go, so many with similar prices but much higher quality staff and customer service. We had the ottoman in our possession for less than 12 hours (most of the time was overnight/sleeping). When we asked to return the BRAND NEW NEVER BEEN USED ottoman, we were told there are no returns ever and were given a store credit minus the $48.00 we paid on top of the ottoman since we had to get it delivered. The people we dealt with were unprofessional, rude, and we were sent to deliver it in the dark area out back... And one guy at the "back garage" smelled of marijuana. Disgusted!

Before we even left the property, the rude, marijuana smelling guy had placed the ottoman BACK ON THE FLOOR to resell. What a SCAM!!! Bob's does NOT stand behind his stuff. Never again will I purchase anything from him. He is a crooked businessman and hires many employees to do his dirty work and - essentially - steal money from others. What a disgrace! To me, it wasn't about the money, although I'm not happy to throw $280 out the window to a loser. It is the principle of the matter and having had it for less than 12 hours and never ever used it. I feel sorry for anyone who admits to working for this company. There are other legitimate and fair businesses out there. For a $280 ottoman, they have disgusted us to the point of never returning again. Instead of customer satisfaction, Bob's customers are never served with respect and appreciation. Pathetic excuse for a businessman!

For more Information please visit: - https://www.consumeraffairs.com/furniture/bobs_discount_furniture.html?page=2

PC Richards - Service dept is very disappointing

We purchased an LG refrigerator from PC Richards 2 yrs ago, and purchased an extended warranty.First the freezer did not get cold enough.
We called service and a technician said it was the freezer relay, and he would order the parts. While waiting for the parts the refrigerator stopped working , we called for service again and they said it was the compressor and the part would be overnighted.

No parts showed up and PC Richards is in no hurry.We had to throw out over $200 worth of food and have been without a freezer and refrigerator for nearly 2 weeks.
Click on the link to know more: http://www.yelp.com/biz/p-c-richard-and-son-greenvale-2

Bob's Discount Furniture rejected waranty claim

I purchased a vanity desk in August 2013. The desk had a jewelry box built in and a lid that opened to the top. By January 2014, the lid became so misaligned that the lid would not close. In attempting to close the lid, the left hinge broke through the desk. I called to report a warranty claim on February 3, 2014 and was told that they would replace the desk since the desk would not be serviceable. I was instructed to submit photos, and did so the same day. After no response, I followed up to my warranty claim on March 15, 2014. The customer service rep dialed in an account manager as well and they "reviewed the photos". They told me that it appeared to be accidental damage and would therefore not be covered. I asked how a misaligned desk could be accidental damage. As I live alone, I know the desk did not experience anything beyond the normal wear and tear. I requested they send someone to investigate further as it would be immediately apparent that this was in fact caused by a manufacturer's defect and not accidental damage. They refused. After 5 minutes of arguing, it became apparent that they had no intention to remedy the situation. Now I am stuck with a $300 piece of trash that I have no use for. I am appalled by the lack of responsibility and customer service provided by Bob's. I will never shop there again.

To know more click link:- http://www.consumeraffairs.com/furniture/bobs_discount_furniture.html

Bobs Discount Furniture - NEVER EVER SIGN UP FOR BOB'S No Goofup PLAN

Never signup for Bob's discount furniture protection plan. When I bought my dining table the sales person told me anything happen to you furniture it will be covered. One of my Dining table chair leg broke and when I call them they said that “it is not covered” as breaking of chair leg is not an accident.

It is completely fraud. This protection is complete waste of money. No matter what ever is the cause of damage of your furniture "Guardian"(Protection plan agency) will tell you that it is not accident so you are not covered.

Never sign up for protection plan it is completely fraud.

To know more click link:- http://bobs-discount-furniture.pissedconsumer.com/

Bob's Discount Furniture Store Fraud, Intentional and Knowingly Manchester Connecticut

I purchased the white Luna sectional (omg horrible, so uncomfortable) from Bob's with the Wells Fargo credit (got approved on July 21, 2013) so that I can pay it off within a year. I thought that was great. The furniture was delivered on July 26, 2013, within a couple of days felt so uncomfortable (back pains, no circulation, neck pain) so I called Bob's discount furniture and they said they would give a one time-reselect which I thought was great. They gave me up until October to reselect. I then did a reselection and they told me the furniture would be delivered on September 7th. The reselect furniture was less than the original furniture so I said that’s great I can get the credit on my Wells Fargo account. Unfortunately that was not the case, when I called Bobs furniture to state that I did not see the credit on my statement they said you won’t see a credit on your statement you have a credit in the store for $108.00 which was the difference between the two. I kept asking but why doesn’t it go back on the account she said it doesn’t. So I was like wow that doesn’t make sense. I was so confused.

When they came on September 7 and delivered the reselect furniture the order was incomplete. I was not notified that the other furniture was backordered. Not only that the movers had no notification that they were suppose to pickup the old furniture and take it with them. I was on the phone explaining the situation that the old furniture had to be removed and finally they took it. When I sat on the furniture it had the same odor the sectional had and material is itchy. Dealing with it still. I had yet another delivery scheduled for September 14 for the chair +1 and guess what it was the wrong color, wrong throw pillows. I was so upset that they would even send me that. I told the delivery people to repack it that I was not taking that at all. We were on hold for customer service for over 30 minutes. Finally they got through and delivery guy took furniture. As I was on the phone with customer service I told the lady to cancel the chair +1 and the ottoman (which that wasn’t coming till October 5).  I asked her to please reimburse me on the Wells Fargo account and then I told her to please cancel the sofa as well that I was already fed up with all this and to please credit my Wells Fargo account.  I was in tears this was already 3 weeks waiting. Since the delivery came before the store was opened the lady (Debbie) said call the store at 10AM to discuss what has happened so I did. When I told them I wanted them to pick up the sofa they were like we can’t do that it’s yours now. As far as the rest of the furniture we cannot credit the Wells Fargo account you will have store credit I was like why can’t you do it. She said since we already did you a favor and gave you a reselection of furniture you will only have a credit in the store and that I would have to pay the $1696 regardless. I was so frustrated at this point I asked her if she can please connect me to a manager, so she did. As I was explaining everything to him (Michael) and in tears he still told me that there was nothing he can do that since I accepted the furniture and they did give me a reselection there was nothing I can do about it. He said it says it in your contract. I was so overwhelmed that I told him let’s see how this will pan out once my attorney reads it and I hung up.

Now I called customer service this morning (September 16, 2013) basically the headquarters number and I spoke with Denise (she was really informative). She opened my eyes to something that was never mentioned to me at all regarding the Wells Fargo account. Apparently Bob’s discount furniture cuts the check to Wells Fargo for the amount you took the loan for and then you pay Wells Fargo so this is why you get the credit in the store and not on your bill. You are liable for the amount regardless. There is no refund that would show on your Wells Fargo statement. I was never told this at all or else I would have never purchased anything from the store. I was so confused all this time. They were all just saying that you get a credit,  they assumed I was told by the sales person which I wasn’t. I just want them to do the right thing and pick up the furniture and refund the entire purchase on the Wells Fargo account.  They also didn’t mention that once you receive the furniture in your home you keep it, this is just insane. Your forced to kept it regardless and that’s just wrong.   I want this to be rectified as soon as possible. They should practice the 30 day good faith rule. Again, I was not informed of any information regarding the use of the Wells Fargo Credit, how it’s used by Bobs’ or anything that’s why I kept question the in-store credit thing. This is just fraud on Bob’s Discount Furniture part, intentionally and knowingly did not mention this in order to get a sale and get the money.

To know more click link :- http://www.yelp.com/biz/bobs-discount-furniture-yonkers

Bob's Discount Furniture Store Fraud, Intentional and Knowingly Manchester Connecticut

I purchased the white Luna sectional (omg horrible, so uncomfortable) from Bob's with the Wells Fargo credit (got approved on July 21, 2013) so that I can pay it off within a year. I thought that was great. The furniture was delivered on July 26, 2013, within a couple of days felt so uncomfortable (back pains, no circulation, neck pain) so I called Bob's and they said they would give a one time-reselect which I thought was great. They gave me up until October to reselect. I then did a reselection and they told me the furniture would be delivered on September 7th. The reselect furniture was less than the original furniture so I said that’s great I can get the credit on my Wells Fargo account. Unfortunately that was not the case, when I called Bobs furniture to state that I did not see the credit on my statement they said you won’t see a credit on your statement you have a credit in the store for $108.00 which was the difference between the two. I kept asking but why doesn’t it go back on the account she said it doesn’t. So I was like wow that doesn’t make sense. I was so confused.

When they came on September 7 and delivered the reselect furniture the order was incomplete. I was not notified that the other furniture was backordered. Not only that the movers had no notification that they were suppose to pickup the old furniture and take it with them. I was on the phone explaining the situation that the old furniture had to be removed and finally they took it. When I sat on the furniture it had the same odor the sectional had and material is itchy. Dealing with it still. I had yet another delivery scheduled for September 14 for the chair +1 and guess what it was the wrong color, wrong throw pillows. I was so upset that they would even send me that. I told the delivery people to repack it that I was not taking that at all. We were on hold for customer service for over 30 minutes. Finally they got through and delivery guy took furniture. As I was on the phone with customer service I told the lady to cancel the chair +1 and the ottoman (which that wasn’t coming till October 5).  I asked her to please reimburse me on the Wells Fargo account and then I told her to please cancel the sofa as well that I was already fed up with all this and to please credit my Wells Fargo account.  I was in tears this was already 3 weeks waiting. Since the delivery came before the store was opened the lady (Debbie) said call the store at 10AM to discuss what has happened so I did. When I told them I wanted them to pick up the sofa they were like we can’t do that it’s yours now. As far as the rest of the furniture we cannot credit the Wells Fargo account you will have store credit I was like why can’t you do it. She said since we already did you a favor and gave you a reselection of furniture you will only have a credit in the store and that I would have to pay the $1696 regardless. I was so frustrated at this point I asked her if she can please connect me to a manager, so she did. As I was explaining everything to him (Michael) and in tears he still told me that there was nothing he can do that since I accepted the furniture and they did give me a reselection there was nothing I can do about it. He said it says it in your contract. I was so overwhelmed that I told him let’s see how this will pan out once my attorney reads it and I hung up.

Now I called customer service this morning (September 16, 2013) basically the headquarters number and I spoke with Denise (she was really informative). She opened my eyes to something that was never mentioned to me at all regarding the Wells Fargo account. Apparently Bob’s discount furniture cuts the check to Wells Fargo for the amount you took the loan for and then you pay Wells Fargo so this is why you get the credit in the store and not on your bill. You are liable for the amount regardless. There is no refund that would show on your Wells Fargo statement. I was never told this at all or else I would have never purchased anything from the store. I was so confused all this time. They were all just saying that you get a credit,  they assumed I was told by the sales person which I wasn’t. I just want them to do the right thing and pick up the furniture and refund the entire purchase on the Wells Fargo account.  They also didn’t mention that once you receive the furniture in your home you keep it, this is just insane. Your forced to kept it regardless and that’s just wrong.   I want this to be rectified as soon as possible. They should practice the 30 day good faith rule. Again, I was not informed of any information regarding the use of the Wells Fargo Credit, how it’s used by Bobs’ or anything that’s why I kept question the in-store credit thing. This is just fraud on Bob’s Discount Furniture part, intentionally and knowingly did not mention this in order to get a sale and get the money…

To know more click link:- http://www.ripoffreport.com/r/bobs-discount-furniture-store/manchester-connecticut-06040/bobs-discount-furniture-store-fraud-intentional-and-knowingly-manchester-connecticut-1085733

Bobs Discount Furniture - Review in Furniture and Decor category from Charlestown, Massachusetts

Ive had about the worst experience at Bobs Discount Furniture.Deborah Fraser which is a sales associate at Bob's in Bellingham MA.

She lied and in result I will be paying almost $1,000 more of the total purchase. She did not explain my payment situation, added a goof proof saying it would be free but ended up being $129 charged.

My mom called upset to try and comprend the situation and she rudely was talking to another co worker "I have no idea what this lady is talking about" I found that extremely rude and disrespectful.I am very unpleased with everything and I hope I save someone else's time and money by being "helped" by Deborah Fraser.

Click link to know more :- http://www.yelp.com/biz/bobs-discount-furniture-new-york-3